
DATE & TIME
Friday 13th November 9:00 am - 5:00 pm
ATTENDANCE
IN-PERSON MELBOURNE OR LIVE ONLINE
9.2M+
Candidate evaluations
48,000+
Executives trained
FROM SWEDEN TO AUSTRALIA
LIMITED AUSTRALIAN TOUR
PERFORMIA INTERNATIONAL
Your whole team communicates with customers, creates experiences, builds trust, and influences whether people buy, return, and recommend you.
The event will help the whole business understand that selling is not isolated to one role and should not sit with one department. Every interaction with a customer can influence trust, relationships and future sales. Mårten will also challenge the idea that great salespeople are simply “born with it”, showing that sales is something that can be understood, learned and developed by anyone.
Mårten began his career as a salesman. Since then he has trained thousands of salespeople and sales managers on five continents, personally managed sales teams, and trained and consulted the largest sales training group in Sweden for more than 12 years.




Whole Leadership Teams
Sales Teams
Customer Service
Reception, Administration
Operations & Project Teams
The whole team.
Salespeople aren't the only people who influence a sale. Reception, administration, customer service, operations, managers, and service staff can all influence whether a customer trusts your business, buys from you, returns to you, or recommends you. If they interact with customers, they should be in the room.
No. This isn't about teaching your team to use scripted sales techniques or push people into buying. Mårten's approach starts with a more fundamental question: how do you create trust?
You'll look at the everyday interactions that influence whether a customer trusts your business—from the first phone call and follow-up to how your team communicates, delivers service, and keeps its promises.
The goal is to help your whole team understand how their actions influence the customer's decision to buy, return, and recommend your business.
It's practical, interactive, and designed to be applied immediately, not just listened to and forgotten.
Because your sales don't happen in isolation.
A customer may first speak to your receptionist, then your administrator, your salesperson, your manager, or your service team.
And every one of those interactions can build trust or lose it.
Your receptionist may not have “sales” in their job title. But they answer inquiries, book appointments, make promises, follow up, and communicate with customers.
In a dental or medical practice, they may literally be the person responsible for turning an inquiry into an appointment.